Shipping Methods

The following shipping methods are currently available (please note shipping times depend on your location):

Please note: during COVID-19 processing time and delivery time may be longer.  

*Note – prices are based on ONE item in cart.

All orders are shipped through a 3rd party carrier, OSM. The end carrier will depend on your area. 

Delivery is approximately 2-5 business days, once shipped. 
 
We ship expedited orders via Express Canada Post. 

Order Processing Times and Order Tracking

Please allow 1-3 business days for handling time. Please note handling time may take longer during peak sale periods. 

Orders placed before 11:00 a.m. ET are processed the same business day, Monday through Friday. Holiday and Weekend orders are processed the following business day. We may ship multiple piece orders out from multiple locations, and they may be received separately. 

Confirmation Emails

You will receive a confirmation email immediately following the placement of your order. You will also receive a shipping confirmation email, which will include a tracking number for your order. These emails are sent automatically. If you do not receive these notifications, please check your spam folder or contact info@oliberte.com

Cancellations

Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and your credit card will be refunded. Note – refunds may take up to 5 business days to appear in your bank account.

Lost or Stolen Packages

If you have not seen any tracking movement within 5 business days of your shipping confirmation email, please email us at info@oliberte.com or call 905-901-3660, and we will be happy to look into it for you.

Additional Confirmations

Free Returns

Return to Sender

In the event your order is returned to sender due to an incomplete address or unclaimed, we will refund the order with a $15.00 return to sender fee. 

Please note the orignal shipping fee is non-refundable.