It is important to us that our customers are fully satisfied with their online purchases. This is why we offer North American customers ONE (1) FREE exchange/return.
North American customers can submit a return or exchange request within 45 days from time of purchase. Items must be unworn and in sellable condition. Products sold and stated as Final Sale, and Gorilla Wax are not eligible for a return or exchange.
PLEASE READ CAREFULLY: If item has been visibly worn outside, Oliberté will NOT accept the return and it will be returned back to sender. No exceptions.
HOW TO RETURN
All returns need a Return Merchandise Authorization (RMA) number. Any unauthorized returns without a prior RMA may not be accepted by our warehouse.
How to request a Return Authorization Number:
If you ordered on your account with Oliberté: Log into My Account - Order History - click on RETURN located next to the order you wish to return, and follow the step-by-step directions.
If you ordered as a guest (did not sign in): Click here. You will need your electronic receipt to fill out the RMA request - NOT YOUR PICK SLIP. From your electronic receipt you will need to locate the following:
- Order ID (OLI) number (ex: OLI-00123456-123456-123456). This number must match EXACTLY
- Email address used to place the order
Once the return request has been approved by Oliberté, you will receive an email notification providing you with a prepaid shipping label and instructions on how to return.
IMPORTANT: Once you have received your RMA with return instructions, you will have 30 days to return your item. After 30 days, your RMA will expire and the item will no longer be eligible for return or exchange.
We offer one FREE exchange for North American customers (only Canada and Continental United States*). Oliberté will cover all associated shipping costs.
We are happy to hold the exchange item for you up to 30 days. If you are unable to return the original item within this time frame, please contact us at firstname.lastname@example.org.
Please note that exchanges must be for the same style (colour or size exchange). If you are interested in a different style, you'll need to request a return for refund and place a new order.
*For orders outside of the US/Canada (including non-Continental USA, Hawaii and Alaska), we only offer returns, no exchanges. In the case of a return, customer must ship independently and include a tracking number. Email email@example.com for further details.
Refunds will be applied to the original method of payment, along with any sales tax that was charged at time of purchase. Please allow up to 5 business days for refunds to appear in your bank account.
Please note: Shipping fees are non refundable.
Please be aware when placing an order that FINAL SALE on the product page means the item is NOT eligible for return or exchange. No exceptions whatsoever. FINAL SALE will also be stated at checkout and on your order receipt.
Prices of a style or model can change for a variety of reasons. Prices reductions are accommodated for 30 days from time of purchase. Must be for the same style, colour and size on original order. Note: This does not apply to exclusive sales, Black Friday Sales, promo codes, or special promotions that can vary within the course of a year.
Please contact firstname.lastname@example.org:
- If you think you've received a damaged/defective item
- If you have received an incorrect item
- If the item you're returning is not listed on your receipt
- If you are returning an exchanged item
- Should you have any questions about your request