Oliberté will gladly exchange or refund items with 45 days of purchase. Items must be unworn and in resellable condition. If item is received visibly worn, Oliberté has the right to refuse the return and will be returned to sender.
All returns must have a Return Authorization Number (RMA). Any returns without a prior RMA may be delayed or may not be accepted by our warehouses.
How to request a Return Authorization Number:
If you have an account with Oliberté: Log into My Account – Order History – click on RETURN located next to the order you wish to return and follow the step by step directions.
If you do not have an account with us, go to oliberte.com/returns and fill in the required information:
Once the return request has been reviewed by Oliberté, you will receive an Approved or Denied email notification from us with the next steps on how to return.Should you experience any difficulties requesting an RMA on our website, or if you have any questions about the process, please contact us at firstname.lastname@example.org or call us at 905-901-3660.
We offer FREE exchanges for North American customers (only Canada and Continental United States), Oliberté will cover all shipping expenses.
We are happy to hold the exchange item for up to 30 days. If you are unable to return the original item within this time frame, please contact us at email@example.com.
Refunds will be applied to the payment method on which you made the online purchase.
Shipping fees cannot be reimbursed unless there was a fulfillment error.
Please allow up to 5 business days for refunds to appear in your bank account